Conditions of use for our platform and services.
Last Updated: January 2026
Welcome to KokoroPet. These Terms of Service ("Terms") govern your use of the website operated by Kokoro Life & Petcare Sdn Bhd ("we", "us", or "our"). By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the service.
You agree to use this site for lawful purposes only. You must not use this site for any activity that breaches any law or regulations, infringes a third party’s rights or is contrary to any relevant standard or code.
The Service and its original content, features, and functionality are and will remain the exclusive property of Kokoro Life & Petcare Sdn Bhd and its licensors. The content is protected by copyright, trademark, and other laws of Malaysia and foreign countries.
We strive to be as accurate as possible with product descriptions and pricing. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. All products are intended as nutritional supplements and are not a substitute for professional veterinary care.
In no event shall Kokoro Life & Petcare Sdn Bhd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service.
The content on this site is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your veterinarian with any questions you may have regarding a medical condition of your pet.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us at:
Email: team@kokoro-petcare.com
Phone: +60 11-6812 9141